Family History situations.

It never ceases to amaze me the number of problems people encounter trying to do their family searches.  A lady contacted me from Australia - I have no idea how she got my name, but she made contact and it turns out that her Great Grandmother is my first cousin twice removed.  So, I chatted with her over the internet trying to help her.  She has a grand daughter who died from some terrible disease and this lady is trying to figure out which of the ancestors to blame.  She and I are from the same lineage till 1909 and then new lines enter in at that point.  So I gathered up the cause of death in the ancestors and living family members and sent them off to her.  They include, but are not limited to heart disease, diabetes, thyroid, kidney disease and the odd one or two who died because of spider bites, eating unripe fruit, and having a tree felling accident (over which there was a humongous court case till it was determined that it was an accident).
I just logged onto the help pane in the Skype chat and looked to see what I could learn.  Well, I read about this problem that a member in Peru was having.
The person calling is a Family History missionary in a remote country (Peru) where the members don't have computers or cell phones. He and his wife are trying to register multiple members who have absolutely no access to technology in any form. Sister M. and I were advised by her contact to suggest this missionary contact his mission president and have him contact the Family History Department and create a workaround. For example, some countries don't allow members to have email accounts. So this one was a point of the curve. Something new everyday. Hope this makes sense from my brief synopsis.
I some times need to be reminded that I really really am lucky living where I do and have the resources that I have to do family history.
Today in the family history center there were no patrons, so I made hay while the sun shone.  I used two of the FHC computers in tandem with my lap top and was trying to sort out the Lockyer family records.  I have had the worst time trying to get information on this part of my family.  After searching for about 3 hours I came to the conclusion that there are way too many of them - I am drowning in Lockyer research.
A patron came in who is working on a genealogy module through the pathways program with BYU Idaho.  She found that she had entered the same person twice and so she thought she could just delete him - instead she deleted the entire database.  I used the whiteboard to show her how to do a merge of information instead of a deletion.  You can delete people in Rootsmagic, but it has to be an individual to be deleted rather than do a straight out delete(which removes everything).  I do not know if she understands what it is I was trying to teach her - as a last resort, as I was leaving the center for the day, I encouraged her to read the Roots Magic book or use the online help section of the program.